KATN ORDER CANCELLATION POLICY
- You may cancel an order at any time prior to the order entering the “Processing” stage.
- Once it has entered Processing the order may not be cancelled.
- The entire order must be cancelled, you cannot cancel specific items.
- If you still want certain items in the cancelled order, you’ll have to purchase the items again in a new order.
- To cancel an order: Please submit an inquiry here: Contact Us.
- If your order is eligible to be cancelled KATN will send you an email confirmation of the cancellation. You may also confirm that your order has been cancelled in the “Order History” tab of your account page.
- If you are unable to cancel an order because it has moved past the “Processing” stage, you may return it following the steps listed below in our Return Policy.
Prior to returning any Product to KATN, whether under warranty or otherwise, Customer must obtain a return authorization from KATN or the shipment may be refused. Returns are issued on a case by case basis. Shipping charges for returning any Product to KATN are the responsibility of Customer. If not covered by warranty, subsequent costs for inspection, shipping, expediting and placing returned Product into working condition will be charged to the Customer. Customer shall issue a purchase order to cover such non-warranty work. Products returned under warranty and found to be in good working order will be subject to charges for inspection, testing and return shipping costs. KATN will cover in-warranty repairs including outbound shipping charges via transportation of its choosing. Please contact us for return authorization.
KATN Strength engine – WARRANTY
Thank you for purchasing the KATN Strength Engine. We stand by the strength engine’s design and build quality and offer the following warranty.
WHAT IS COVERED
KATN warrants that the KATN Strength engine (Product) shall be free from defect in material and workmanship (outside of “normal” wear) for a period of one year from the date of purchase. Assuming the Product is used under normal uses and conditions, as recommended in the User Guide.
During the warranty period KATN will, at no additional charge to you, repair or replace (at KATN option) the cage or any part of the internal element if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. All labor shall be the responsibility of the owner.
Original Proof of Purchase and Product Number is required to invoke this warranty.
WHAT IS NOT COVERED
This Limited Warranty does not cover normal wear and tear on items such as rope, labels, or the expected wear on the internal element (mandrel and fairlead).
This warranty is void if the Product is improperly stored, maintained, re-assembled, altered and/or modified in any way. See User Guide.
It does not cover misuse/abuse or accident/damage such as scratches, lost labels, damaged rope, or cosmetic damage to paint/finishes.
As described in the User Guide, the product requires maintenance and this warranty does not cover claims resulting from failure to maintain or improper maintenance nor does it cover repair for any noises such as: squeaks, clunks, thumps resulting from poor or lack of preventive maintenance.
This Limited Warranty does not extend to any Product that is damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) use with the Product of any part not manufactured or sold by KATN or affiliates; (c) by modification of the Product; (d) by normal wear and tear.
Should any Product submitted for warranty service be found ineligible, an estimate of repair cost will be furnished.
Any labor cost is the responsibility of the original purchaser. If a Product requires shipment, delivery or transport it is the purchaser’s sole responsibility and to pay for any fees associated with servicing of a Product. Any evidence of alteration, erasing or forgery of proof-of purchase documents voids this Limited Warranty.
THE PROVISIONS OF THIS WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL. TO THE MAXIMUM EXTENT ALLOWED BY LAW, ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO EXPRESS WARRANTY, IMPLIED WARRANTY, WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND WARRANTY OF NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, ARE EXPRESSLY EXCLUDED TO THE MAXIMUM EXTENT.
WARRANTY CLAIM PROCESSING
To obtain warranty service, you must contact us directly here . Warranty claims must be accompanied by proof of purchase.
KATN may, at its option, repair or replace any defective Product frame or parts with new or serviceable used parts that are equivalent in function to the original parts. All exchanged frames and parts replaced under this warranty will at the time of service become the property of KATN.
KATN reserves the right to change manufacturers of any parts to cover any existing warranty. Any parts determined to be defective must be returned to KATN to obtain warranty service. You must prepay any shipping charges, export taxes, customs duties, and taxes, or any other charges associated with transportation of the parts or Product. In addition, you are responsible for ensuring any parts or Product shipped or returned. You assume the risk of loss during shipment.
KATN OFFERS HEALTH AND FITNESS INFORMATION AND IS DESIGNED FOR EDUCATIONAL AND ENTERTAINMENT PURPOSES ONLY. YOU SHOULD CONSULT YOUR PHYSICIAN OR GENERAL PRACTITIONER BEFORE BEGINNING A NEW FITNESS PROGRAM. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, YOU SHOULD ALWAYS CONSULT WITH A PHYSICIAN, GENERAL PRACTITIONER OR OTHER HEALTH-CARE PROFESSIONAL. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL OR HEALTH RELATED ADVICE FROM YOUR HEALTHCARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE READ ON THE PELOTON SITE OR HEARD ON THE PELOTON SERVICE. THE USE OF INFORMATION PROVIDED THROUGH THE KATN SERVICE IS SOLELY AT YOUR OWN RISK AND IS NOT MEDICAL OR HEALTHCARE ADVICE.
Purchase Agreement – Liability Release
The risk of injury from the activities involved in strength and conditioning is significant, including the potential for serious personal injury, and while particular rules, equipment and personal discipline may reduce this risk, the risk of serious injury does exist; and,
By purchasing a product from KATN, you knowingly and freely assume all such risks, both known and unknown, even if arising from the negligence of the Releasees (as defined below) or others, and assume full responsibility for my use
of the product; and,
With the purchase of the product you and on behalf of my heirs, assigns, personal representatives and next to kin, hereby release and hold harmless KATN, LLC, their officers, officials, agents and / or employees, other participants sponsoring agencies, sponsors, advertisers, and, if applicable, owners and lessors of premises used to conduct the event (“Releasees”), with respect to any and all injury, disability, death or loss or damage to person or property, whether arising from the negligence of the Releases, or otherwise; and,
By purchasing a KATN product, you willingly agree to comply with the stated and customary terms and conditions for product use. You agree to indemnify, defend, and hold harmless KATN LLC and its directors, officers, employees, and agents, from and against all claims, damages, losses and costs that arise from or relate to KATN product use or KATN training methodology.
Your purchase requires you to have read the user guide and you agree to comply with all rules and guidelines set by KATN LLC.
With your purchase, you will indicate that you have read this release of liability and assumption of risk agreement and fully understand its terms. By acknowledging and agreeing to the Terms and Conditions and the liability release therein, you also understand that you have given up certain rights by signing it, as described above, which you agree to do voluntarily.